Customer Service
From choosing a keyboard to discussing a custom project, our team is here to help you take the next step.
How can we help?
Support for product selection, project requirements and questions about your Jialing products.
Product Selection
Find a keyboard, keypad, core module or trackball assembly that suits your equipment.
- Compare models, dimensions and mounting requirements.
- Discuss the key layout and connection type.
- Confirm the configuration before ordering.
Customization Support
Share your application and design requirements with our team for an OEM or ODM discussion.
- Key legends, language, colors and layout.
- Housing, mounting dimensions and integration needs.
- Connection requirements and expected quantity.
Technical Support
Ask about the product information you need for evaluation, installation and integration.
- Model specifications and dimensional information.
- Connection and system compatibility questions.
- Assembly and installation requirements.
After-Sales Support
If you have a question about a product you received, send us the details so we can review it.
- Include the model and order reference, if available.
- Describe the issue and how the product is connected.
- Attach clear photos or a short video by email.
Help us understand your request.
A few details will help us review your inquiry and discuss the right next steps.
Tell us the model.
Send the model number or a product link. For a new project, include a reference image or drawing.
Describe what you need.
Include the application, dimensions, layout, interface and quantity, or explain the issue you are experiencing.
Contact our team.
Use the inquiry form, email or WhatsApp. Include your company name and preferred contact details.
Let’s discuss your requirements.
Product inquiries, custom projects and support requests.